This was my second time in Miami staying pre-cruise. I originally booked at the same hotels I had stayed in during my last trip, and after joining as an Ambassador member, decided to look at available IHG properties. Finding the Intercontinental was absolutely amazing! Everything from check-in to check-out was truly superb. The hotel is currently undergoing renovations, although this did not interrupt us at all. We had one of the newly refurbished rooms looking over the ocean. The room was beautiful. Patrick at the front desk was a true professional and offered exceptional service. Henry at the bellstand was so pleasant and kind every time we ran into him in the hotel. The food in the restaurant and in the Club Lounge was spectacular, and no matter where we went in the hotel, everyone was kind and offered a smile. Each night, we received "turn down" service, which I have not encountered in probably close to 20 years. It definitely was not needed, but again, everything we encountered in this hotel showed that everyone was focused on the guests. I was beyond pleasantly surprised with our entire experience, and I can truly say that if I am ever in Miami again, there will be no question - this will be my hotel of choice. Thank you for an amazing experience and pre-cruise "vacation!"