Valet service top notch & very responsive staff. Housekeeping service extremely poor: 1. No face cloths in room. Got several the 2nd day & on 3rd day ALL face cloths were removed & not replaced. Multiple calls to housekeeping & to front desk to get wash cloths. Took 8 hrs to obymtain linen. 2. No coffee cups in room upon arrival requiriring a trip to front to desk to obtain. 3. Dirty glassware not removed from room during 5 day stay. Continental breakfast was good w/eggs to order, bagels, toast, juice, coffee & cold cereal. Lovely location w/ terrace overlooking water, walking distance to upscale Bal Harbor shops & 10+ top quality restaurants. Rooms: this is a privately owned hotel with three locations: 2 Surfside and one in Miami Beach.. other hotels should learn how to run their operations from these guys. they seem to be very on top of things. we had a very nice experienceAngel checked me in after my late night arrival. He was very helpful and is the perfect person to represent a hospitality brand. My room was clean and incredibly comfortable. The bed was among the best I've ever slept in. The rooftop breakfast buffet is a great way to start your day. The views are spectacular. The location was perfect for me. It was close enough to everything without the crowds and hubbub of South Beach. Public transportation was close and I did not need a rental car to get around. My only "could be better" is that the room was fairly plain and there was little to no natural light. This is hardly a problem because I was not spending my days inside and all I really needed was a relaxing, clean place to rest my head at the end of the night. I am sure the view rooms facing the ocean are spectacular.