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Hilton Garden Inn Miami South Beach
Service Overview
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I would like to recognize Jose’ at the front desk for his phenomenal service on our entire stay. We checked in on Wednesday and checked out on Monday. From the time we arrived until our departure he made us feel at home and provided excellent service. Jose’ is a great addition to your team.
Upon arrival he greeted my wife and I and recognized us for being diamond members. He welcomed us and explained the property and the surrounding area. He checked for a diamond upgrade and one was available which was great. Our stay was excellent. We come to Miami once a year for a week and have tried many hotels and after 8 years this is our top hotel and Jose’ had everything to do with that choice. We will be back next October for sure. THANKS JOSE’!!!!
The room staff were great. I dealt with 3 different people (2 ladies and one man) and all were accommodating, nice, professional, and a pleasure to talk to.
Overall a great experience with your hotel.
Rooms: Great clean updated rooms and large for Miami
Walkability: Easy to walk to the beach, food and shopping.
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My friend and I stayed here over the weekend and it was so close to the beach and we had everything we needed around us so that was perfect. However I was a bit peeved by the fact that on check-in day, we had to wait a couple extra hours after having traveled the entire day, due to the fact that the previous people weren’t checking out on time. Overall it was a fine experience, just be aware that on popular weekends your plans might be delayed.
Rooms: The rooms have everything you need for a quick vacation. It was nothing out of the ordinary, but it served me perfectly.
Walkability: It’s right across from the beach which makes it perfect especially if you’re mot vacationing with your car. Aside from the Starbucks right on the corner of the hotel, there isn’t much right next to the hotel. However if you dont mind walking about 20-30 minutes, you hit a section of a bunch of restaurants.
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I was greeted with a huge smile by the Front Desk Agent Jorge. My room had a TERRIBLE smell, I was so tired so I had to sleep my first night there. Next morning I went to the front desk and an agent with short grey hair offered me another room. That room was acceptable and did not smell funny. Breakfast was okay. Containers of sugar, butter, jelly were half full. A coffee urn was used as a container for orange juice. (???). Fixing those small details can make a huge difference. I had couple drinks at the small bar with a cuban bartender. She was so cool and gave us a lot of recommendations. There was a lot of whiskies.. but only few tequilas. Long story short, my stayed was okay but shootout to those 3 employees for being what Hilton represents. Thanks for make me feel as a special customer and being helpful and cool! Until next time.
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Spanish lady in the front was an absolute sweetheart. I wish I had wrote down her name. She treated us like we were family, and extremely fast service. She did a great job explaining everything. Overall the stuff was very very sweet. Rooms were okay, scenery was spectacular though. Only issue is the parking in this area which I understand is out of the hotels control. 9/10 experience.
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The Hilton on Miami Beach was awesome! Hilda and her team went above and beyond for our wedding weekend! We were welcomed to the hotel and immediately we felt so taken care off with a bridal bag and such thoughtfulness put into every detail. Thank you all for welcoming our family and friends to Miami!
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19379 Collins Avenue
Sunny Isles Beach
33160, Miami, FL
contact@pellegrini-group.com
Phone: +1 (929) 867-1200
Company
Contact
19379 Collins Avenue
Sunny Isles Beach
33160, Miami, FL
contact@pellegrini-group.com
Phone: +1 (929) 867-1200
Links
© Copyright 2023 Pellegrini Corp. – all rights reserved