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Hilton Garden Inn Miami South Beach
Service Overview
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GOOGLE REVIEWS
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Late-night gem! Last-minute group booking at very late hour in the night but staff at the front desk (night of 01/01/24) made it stellar. Warm welcome, efficient check-in, and a comfy, clean room. Kudos to front desk staff and the morning team for turning a stressful night into a confy relaxing one.
About the hotel: Clean and the room basic with the usual amenities but kept in good condition the bed and pillows very comfortable and nice outside area for relax. The location is perfect with the beach just across the street with restaurants and bars around.
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I would like to recognize Jose’ at the front desk for his phenomenal service on our entire stay. We checked in on Wednesday and checked out on Monday. From the time we arrived until our departure he made us feel at home and provided excellent service. Jose’ is a great addition to your team.
About the hotel: Clean and the room basic with the usual amenities but kept in good condition the bed and pillows very comfortable and nice outside area for relax. The location is perfect with the beach just across the street with restaurants and bars around.
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I was greeted with a huge smile by the Front Desk Agent Jorge. My room had a TERRIBLE smell, I was so tired so I had to sleep my first night there. Next morning I went to the front desk and an agent with short grey hair offered me another room. That room was acceptable and did not smell funny. Breakfast was okay. Containers of sugar, butter, jelly were half full. A coffee urn was used as a container for orange juice. (???). Fixing those small details can make a huge difference. I had couple drinks at the small bar with a cuban bartender. She was so cool and gave us a lot of recommendations. There was a lot of whiskies.. but only few tequilas. Long story short, my stayed was okay but shootout to those 3 employees for being what Hilton represents. Thanks for make me feel as a special customer and being helpful and cool! Until next time.
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Overall a pleasant stay albeit it wasn’t the usual Hilton experience.
The location is superb, a 2 min walk from the beach and bus stops. The staff I encountered were friendly and accommodating too. On my second day at the hotel the toilet started to leak and this was sorted by the hotel team swiftly.
The room itself was fine. However, I did find it slightly strange that upon entering the room you walk straight into the bathroom sink area, the toilet and shower are behind a door but I’ve never stayed in a hotel where the sink is in the hallway of the room. The tap was slightly loose and wobbly and I struggled to ever get any hot water from the tap. The rest of the room was fine.
Overall I had a pleasant stay.
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My friend and I stayed here over the weekend and it was so close to the beach and we had everything we needed around us so that was perfect. However I was a bit peeved by the fact that on check-in day, we had to wait a couple extra hours after having traveled the entire day, due to the fact that the previous people weren’t checking out on time. Overall it was a fine experience, just be aware that on popular weekends your plans might be delayed.
Rooms: The rooms have everything you need for a quick vacation. It was nothing out of the ordinary, but it served me perfectly.
Walkability: It’s right across from the beach which makes it perfect especially if you’re mot vacationing with your car. Aside from the Starbucks right on the corner of the hotel, there isn’t much right next to the hotel. However if you dont mind walking about 20-30 minutes, you hit a section of a bunch of restaurants.
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19379 Collins Avenue
Sunny Isles Beach
33160, Miami, FL
contact@pellegrini-group.com
Phone: +1 (929) 867-1200
Company
Contact
19379 Collins Avenue
Sunny Isles Beach
33160, Miami, FL
contact@pellegrini-group.com
Phone: +1 (929) 867-1200
Links
© Copyright 2023 Pellegrini Corp. – all rights reserved